Covid-19 Update

New Update

as of

May 21st, 2020. 

A short message from the Electric Clouds team: 

     Our thoughts and well wishes are with all of you, as we work through the unprecedented and difficult situation surrounding the ongoing spread of coronavirus (COVID-19). We want to let you know that we are open for business to provide you with the best products and service available. We are committed to putting the safety of our customers and employees first.
     We are updating our team with current information and adapting our procedures and protocols based on directions from public health officials and government agencies, including the Centers for Disease Control (CDC) and the World Health Organization (WHO).  Our team is following the most stringent safety protocols possible. We have employed additional cleaning and sanitation practices in store beyond the minimums suggested by the CDC. 
     We are taking every possible opportunity to ensure that our staff and customers remain as safe as possible during this difficult time. In addition to enhanced cleaning, handwashing, and sterilization procedures, we have reduced personal contact with all products to the minimum essential personnel. 

     We hope to continue uninterrupted service throughout this situation.  We will continue to monitor this situation and update you with any developments.

     Please contact us with any questions or concerns. We appreciate your ongoing loyalty and patronage as we wish everyone health and safety getting through this trying situation together. 

       

     All our best,

     Your friends at Electric Clouds

We are following the guidelines and new orders per the governor in order to operate business, however with this there are some changes.

 

New Changes:

- We are now partially open! We will allow a limited amount of customers in our store at one time, and are asking that you please wear a mask in our store per the governors order.

We will have a table for sales out front. If you do not need to enter the store, we ask that you order from our outside point of sale. Our happy and helpful employees will be there to help! Otherwise we will only be allowing one person in the showroom at a time until further notice. 

-We will now be asking pickup order customers to wait in their vehicle. Feel free to give us a call when you are here, and we will bring the order out to your vehicle. 

-Our showroom will be disinfected between each customer, meaning all areas. This is just an extra safety precaution we want to take to ensure the comfort and safety of all of our customers. 

-All Electric Clouds staff will now be required to wear a mask at all times. Per the usual we always wear gloves while mixing juice. We will also be checking the temperature of all employees upon entering a shift.

 

 

 

This being said it is important to note that we have sanitized the entire store, and will continue to practice cautious hygiene strategies to keep our store as clean as possible for you. We are also sanitizing all shipments we receive.


We will continue to fulfill online or call in orders via the mail or pickup. Please call when you arrive and remain in your vehicle for pickup orders. We will gladly bring your purchase out to your vehicle. 

So, feel free to order online any time to get your E-Cig and CBD needs!

 

To ensure you can get all your E-Cig and CBD needs we have a special offer.

From now until the foreseeable future we are offering

 

FREE SHIPPING

ON ORDERS OF $20 OR MORE

&

ALL ORDERS PLACED BY 12PM MONDAY-SATURDAY GET

SAME DAY SHIPPING

 

Expected Shipping Times:

1-2 Days for ABQ Area

1-3 Days for anywhere else in the USA

 

 

Shipping wait is generally 1-3 days from the day the order is shipped. Please bare with us through these confusing and ever changing times, as we are working hard to bring you all your favorite Electric Clouds products!

If you want to learn more about the shipping, click here "Shipping FAQ"

 

Any other questions, concerns, or want to place an order?

Feel free to give us a call at

+1 (505) 554 - 2088

 

PHONE HOURS:

MON-SAT: 10AM to 6PM

SUN: 12PM to 6PM